Privacy Policy

Your Privacy

Any personal information provided by you and obtained via expereienceboxspain.com is managed by Experience Box Spain S.L. at Crowne Plaza hotel, Estepona.

We are committed to protecting your privacy and only use the details we collect about you to process requests for information and process orders and bookings governed by the policy outlined below.

Required Information

In order to process your request for information, make a purchase or book an experience we need to know your name, address, email address and telephone number. In case of a gift purchase for a third party, we will also ask you for the recipients name, delivery address and contact telephone number.

When you book an experience, we will ask you for the basic customer details outlined above as well as answers to any questions required by our experience partners, and a telephone number (preferably mobile) so that we can contact you if there are any last-minute changes to your experience.
We will also need your email address to email you answers to any online booking questions submitted, responses to booking date requests and booking details confirmation and verification. Providing we have a valid mobile number, we may send you an SMS reminder the day before your experience activity is due to take place.

When you create or login to your account, you are able to indicate if you wish to receive further information from us and trusted third party suppliers and your preferred method of receipt (email, post etc...).

Protection of Information

Experience Box Spain does not sell, trade or rent your personal information to external companies unless you have chosen to 'opt in' when creating your account. In that case you will continue to receive that information until you inform us otherwise. You can unsubscribe at any time from receiving newsletters or services you have previously requested by informing us in writing at info@experienceboxspain.com

Experience Box Spain may employ some external organisations and individuals to perform certain functions on our behalf. Examples may include order fulfilment, package delivery, sending postal mail and e-mail broadcasts, mailing list cleaning, data analysis, marketing assistance, customer services and payment processing. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purpose and are required to process the data in accordance with Spain's Data Protection Legislation.

Experience Box Spain may provide statistics about our sales, clients and website traffic information to reputable third-party vendors, but these statistics will not include individual information.

All web traffic including information requests and order processing is done using a secure server which encrypts all information you input before it is sent to us. As required by Spanish Data Protection Legislation, we also follow strict security procedures in the storage and disclosure of information supplied by you, to prevent access by unauthorised parties. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.

Use of Cookies

In regular site operations we do not use cookies to collect clients' personal data. Experience Box Spain and our online advertising management partners however may use cookies to track whether our customers have been referred to us by online advertisements. This is a marketing response tool and enables us to see which advertisements bring users to our website. The information collected is anonymous and not personally identifiable. It does not contain, for example your name or contact details.

Customer Reviews

We urge clients to submit reviews to us via our feedback page. These must be based on personal opinion and clients must confirm that the information contained in the review is truthful. We reserve the right to amend or not publish any material considered inappropriate or offensive.

By submitting a review, you are giving your permission to publish it online or via print media and, if necessary, edit it for clarity and typing errors. All reviews are accompanied with a credit stating christian name and surname initial and area of residence only.

Your Consent

By using our website, you consent to the policy outlined above, including the collection and use of information by Experience Box Spain. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Please refer back to this page periodically and each time you intend to use this website and/or make a new purchase.

Feedback

We are committed to protecting your privacy. Should you have any doubts or questions, please send emails to info@experienceboxspain.com. Experience Box Spain welcomes your questions and comments about privacy.