How It Works : buy and redeem a gift voucher

It's simple, secure and very original. Don't hesitate, start having fun now !

1. How can I buy original experiences on this website ?

Just browse the 10 categories, and select the activity you're interested in. Read all the information related to the experience you want to live or to offer as a gift and, if you're ready to go, click the "buy now" button.

This experience is now added to your shopping cart. You can either continue browsing for experiences, or check out, pay and enjoy. The check out process will request some personal information like your contact details, some options you might be interested in (voucher only or gift box, newsletter subscription, etc). At the end of this process, you will be redirected onto the secure payment server of Caixa Catalunya to provide them with your credit card details. Once done, you will receive your invoice via email, a user name and password to access  your voucher.

Once you want to concretely book your experience, you or the person who has been offered the voucher will call our team at Experience Box Spain SL, and provide us with the voucher reference number, and the date they would like to use the voucher. We will organize bookings for you and call you back to confirm the reservation.

On the day of the experience you will need to take along your voucher and hand it to your experience provider.

 2. What is the purchase process to shop online on Experience Box Spain ?

1. Select the experience you'd want to add to your shopping cart, and clink on the "BUY NOW" button.

The experience is then ready for you to buy, and you can carry on browsing the website and look for other original gift ideas.

2. Once you are done with shopping, click on the shopping bag top right of the website :

3. Review the products you have in your shopping cart. If you have a DISCOUNT COUPON write it in and apply the discount, then "CHECK OUT" button.

4. Fill-in the form information :

• Your email adress (where to receive the voucher, etc);
• Your account details (choose a username and a password if you are a new client);
• Delivery information, i.e. where the gift box, if any, will be delivered. This is an important field;
• Voucher recipient information, i.e. the information of the person who you will offer the gift to (it can be the same information as above, but it is not always the case);
• Write a personal message to the person who you are offering the gift to;
• Choose the options for the voucher (voucher only or gift box, delivery destination, etc). Click on the "CLICK TO FETCH GIFT BOX OPTIONS" button to make them appear, and select the one you want.
• Tick to agree with our terms and conditions
• Tick wether you want to receive our newsletters
• Add any information you'd like to tell us
• Click on the "REVIEW ORDER" button

5. Review your order and proceed to payment by clicking on the "PROCEED TO ORDER" button.

6. You are now on a SECURE website dedicated to online payments. Fill in your credit card details and click Next.

7. The secure system will send you an SMS with a validation code to be introduced. Introduce the code you have received on your mobile phone, and click "accept and continue the purchase".

8. The system will confirm the purchase.

9. check your email, ALSO THE SPAM FOLDER, to get your confirmation email and access your voucher. You can also log in with your username and password to check status of your purchase and reprint the voucher.

10. In case of any doubt, give us a call.

 3. I have received a gift voucher. What do I do now ?

If you order a gift box in order to offer the experience gift, you will be delivered a cute A6 size box in which tou will find the gift voucher :

The voucher is a PVC card with a unique reference on the back :

To redeen the voucher, it's very SIMPLE, follow these steps :

1. Contact us with your voucher details   

Click and fill-in this form :   

OR email us on info@experienceboxspain.com with the information of your voucher, we will call you back as soon as possible.
OR call us on (+34) 902 276 967 during standard work hours.

2. Let us organize the experience for you and call you back to confirm all details on the phone and via email.

 3. Go to the experience provider and simply hand-over the voucher to him/her. Enjoy, have fun, relax

IMPORTANT : never present yourself at the supplier's premises without having made your booking via us. Due to the exclusivity of the experiences we propose, The Experience Box team are the only ones able to schedule your activity for you.

Terms and Conditions here